Thank you for choosing Cissyia for your purchase! We are committed to providing you with the best possible shopping experience, including timely and reliable delivery of your orders.If your purchase is lost during the transportation process, we will be solely responsible. If you do not receive our product within 30 working days, you are eligible to request a full refund or re-delivery. Please take a moment to review our shipping policy.

Shipping Methods and Timeframes:
We offer several shipping options to meet your needs, including freeshipping(takes 5-20 working days) and fastshipping(15$)takes 3-7 working days. The shipping timeframes may vary depending on the shipping method selected, the destination of the package, and the time of the year. We will do our best to provide you with accurate delivery estimates and tracking information.

Customized Products:
We offer a range of customized products, such as engraved items, personalized jewelry, and custom-made products with specific gemstones. Please note that the processing time for these products may take longer than our standard products. Specifically, the shipping timeframe for customized products may be extended by 7 days due to the added time required to fulfill your unique requests.

Order Processing:
We strive to process and ship all orders as quickly as possible. Please allow 1-3 business days for order processing before the shipment is sent out. If you require a rush order, please contact our customer service team, and we will do our best to accommodate your request.

Shipping Restrictions:
Please note that some items may have shipping restrictions or may not be available for shipment to certain countries or regions due to customs regulations or other restrictions. We apologize for any inconvenience this may cause and will do our best to inform you of any such restrictions before you place your order.

International Shipping:
We offer international shipping to most countries. Please note that international shipping may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer. We recommend that you contact your local customs office for more information.

If you have any questions about our shipping policy, please do not hesitate to contact our customer service team. We are always happy to help!

Any questions? Please feel free to contact us or send email to customer@cissyia.com.